Question 1

How much do solicitors cost per hour?

Accepted Answer

Costs vary widely depending on the seniority of the solicitor handling your matter and the complexity of the case. Please navigate our price list for your specific matter.

Question 2

Does Goodwin Cowley offer an initial consultation?

Accepted Answer

Yes, we offer fixed 30-minute consultations to review the strengths of your case and outline clear options.

Question 3

Where are your physical law offices located?

Accepted Answer

We serve clients across East Anglia from our main offices in Norwich, Lowestoft and Kessingland.

Question 4

Do I need an appointment, or can I just walk in?

Accepted Answer

Appointments are highly recommended to ensure you speak with a solicitor specialising in your exact legal issue. You can book an appointment at our offices in Norwich, Lowestoft, or Kessingland. [1, 2]

Question 5

What should I bring to my first legal appointment?

Accepted Answer

Bring two forms of ID (passport/driving licence and a recent utility bill) to satisfy mandatory anti-money laundering checks. Also bring any contracts, letters, or court papers related to your case.

Question 6

How do solicitors calculate their fees?

Accepted Answer

Fees are calculated using standard hourly rates, fixed fees for predictable work (like standard Wills or Conveyancing), or conditional fee structures depending on the matter.

Question 7

What are 'disbursements' on a legal bill?

Accepted Answer

Disbursements are compulsory fees paid to third parties on your behalf, such as court filing fees, Land Registry fees, or expert medical report costs.

Question 8

Will I know the total cost before the work starts?

Accepted Answer

Yes, we send a formal Client Care Letter and Terms of Business containing a transparent, detailed cost estimate before beginning any legal work.

Question 9

Are your solicitors fully regulated?

Accepted Answer

Yes, Goodwin Cowley Limited is authorised and regulated by the Solicitors Regulation Authority (SRA), ensuring high professional standards and consumer protection.

Question 10

How long do you store client files after a case closes?

Accepted Answer

Most legal files and deeds are securely archived for a minimum of 6 years, though some documents (like property deeds or probate files) may be held longer.

Question 11

What should I do if I am unhappy with the service?

Accepted Answer

We maintain a formal internal complaints procedure. If a dispute cannot be resolved internally, clients have the right to escalate the matter to the independent Legal Ombudsman.

GENERAL FAQ

Frequently asked questions