GENERAL FAQ

Costs vary widely depending on the seniority of the solicitor handling your matter and the complexity of the case. Please navigate our price list for your specific matter.

Yes, we offer fixed 30-minute consultations to review the strengths of your case and outline clear options.

We serve clients across East Anglia from our main offices in Norwich, Lowestoft and Kessingland.

Appointments are highly recommended to ensure you speak with a solicitor specialising in your exact legal issue. You can book an appointment at our offices in Norwich, Lowestoft, or Kessingland. [1, 2]

Bring two forms of ID (passport/driving licence and a recent utility bill) to satisfy mandatory anti-money laundering checks. Also bring any contracts, letters, or court papers related to your case.

Fees are calculated using standard hourly rates, fixed fees for predictable work (like standard Wills or Conveyancing), or conditional fee structures depending on the matter.

Disbursements are compulsory fees paid to third parties on your behalf, such as court filing fees, Land Registry fees, or expert medical report costs.

Yes, we send a formal Client Care Letter and Terms of Business containing a transparent, detailed cost estimate before beginning any legal work.

Yes, Goodwin Cowley Limited is authorised and regulated by the Solicitors Regulation Authority (SRA), ensuring high professional standards and consumer protection.

Most legal files and deeds are securely archived for a minimum of 6 years, though some documents (like property deeds or probate files) may be held longer.

We maintain a formal internal complaints procedure. If a dispute cannot be resolved internally, clients have the right to escalate the matter to the independent Legal Ombudsman.