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COMPLAINT PROCEDURE

The Directors of Goodwin Cowley Solicitors seek to provide a good quality legal service and support to clients.

If you are unhappy with the service you have received we hope you will discuss this informally with whoever is dealing with your business or the Head of that Department.

If you remain unhappy, the matter can be investigated fully by either a (or another) Director who is not involved in the matter or the Practice Manager. Please put your complaint in writing and send it in an envelope marked “For the personal attention of the Practice Manager” at:

Goodwin Cowley Solicitors

3 Regent Road

Lowestoft

Suffolk

NR32 1PA

Wherever possible we endeavor to achieve the following timescales:

You will receive a response to your complaint within 10 days confirming the name of the Director who will investigate your complaint. We will investigate your complaint within a further 28 days. Within 14 days of completion of our investigation we will offer to see you privately. We will report to you within 28 days of our meeting with you or within 28 days of receipt of your indication that you do not wish to attend such meeting.

 

If you still remain dissatisfied, you have further action at your disposal. You may contact the Legal Ombudsman, P O Box 6806, Wolverhampton WV1 9WJ concerning our professional services or contact another solicitor for advice.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority

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